“Calm Under Fire: The Secret Weapon for Customer Service Management” In today’s fast-paced, customer-driven world, businesses are constantly seeking exceptional leadership to manage their customer service departments. While resumes filled with corporate experience might catch a recruiter’s eye, one of the most overlooked goldmines of talent lies in a surprising place: the world of emergency communications. That’s right, former 911 dispatchers bring a powerhouse of skills perfectly aligned with the demands of customer service management. Here’s why hiring a former 911 dispatcher could be one of the smartest decisions your company makes. 1. Unmatched Composure Under Pressure 911 dispatchers thrive in high-stress environments. They handle life-or-death situations with a calm voice and a clear head, often juggling multiple crises at once. Transition that to a customer service setting, and you get a manager who won’t flinch when tensions rise, customers escalate, or systems go down....
Need to update your programs? WINGET: The Pros and Cons of Using Windows Package Manager for Software Updates Maintaining up-to-date software is a key component of ensuring system security, stability, and performance on any Windows machine. As part of its modernization efforts, Microsoft introduced WINGET, the Windows Package Manager, a command-line tool designed to simplify the process of installing, updating, and managing applications. WINGET is particularly useful for IT professionals, power users, and system administrators looking for a more efficient way to maintain software across single machines or entire fleets. This article explores the benefits and limitations of using WINGET for software updates, along with the basic command-line syntax required to use it effectively. What Is WINGET? WINGET is a command-line utility for Windows that interacts with an open-source repository of software packages. It enables users to quickly install, update, and uninstall supported a...